Below are some sample questions dealer's ask during the RMA process. Come back frequently to see new entries: 

1)     s/n# 20012147 is out of warranty unit or not? 
Avidyne requires the tail number the unit was installed in. The pilot/owner can purchase the Entegra (PFD and MFD) extended warranty through avidyne.com in the support tab:


2)     What is the turn-around-time (tat) to repair the unit? 
Once the repair is paid for, all documents are received (including the online RMA request), 
The current repair and return time is 35-45 business days (not including shipping). Avidyne cannot expedite Entegra RMAs, and exchanges are not available.

2a) What options are available for repairing the Entegra's?
Avidyne offers Repair and Return only, at this time

3)     If we confirm to repair the unit, do we still require filling in the RMA# form? As you received this item from us already. Or, we just issue an official repair order instead? 
Avidyne requires the RMA Request form to be filled-out and submitted for all units. 
No unit should be sent to Avidyne or the Repair station before submitting the proper paperwork, and being issued the RMA number and shipping address

4)     The repair cost you mentioned is maximum repair cost? Or, you will add the extra repair cost after inspection of the unit?
The cost provided will be quoted on your official Avidyne request for a Purchase Order (PO)
If our Repair station findings show abuse, or neglect, or tampered seals, Avidyne will contact the dealer/Shop for a revised PO; Disclosing the issue(s). Additional fees; Exchange, Advanced Exchange, Expediting, MODs are provided upon request.
If our Repair station cannot duplicate the reason for service, there is an additional fee for No Fault Found (NFF).

5)     Do you provide an inspection report before you start to repair the unit? In case the unit is BER, do you charge any inspection fee of the unit?
Avidyne provides an itemized list of charges before the unit is assessed. 

6)     How long of the warranty for the exchange order and repair order? 
Avidyne offers the AeroPlan extended warranty for the Entegra units; On January 1, 2025, Avidyne Corporation is only offering 1-year New and Renewal coverage. 
- Out-of-warranty units repaired will have a 6-month warranty from the date of shipping

7) I have a PFD and MFD from a Piper, can I put them (swap) in a Cirrus? 
The PFD is not interchangeable with any other aircraft, the MFD will require a software upgrade to the correct flight code; check the install guide for the part number breakdown and aircraft. Avidyne Extended Warranty does not cover this upgrade. Consider updating the existing PFD and MFD. 

Talk to Sales for any open program(s) to minimize upgrade cost.

Radar units provide a level of complexity and might not be interchangeable. Retrieve the part number(s) and serial number(s) and call or email [email protected]

8) I need new Pitot quick disconnects.

You will need to call the aircraft manufacturer for the part number and availability. This is not an Avidyne part, and should never be sent in with the PFD.