July 17, 2019
MELBOURNE, FL. – July 15, 2019-– Avidyne Corporation, a leading provider of integrated avionics and safety systems for general aviation aircraft, announced today that they are implementing several significant changes and enhancements to their Entegra aftermarket support program to streamline the process and improve customer satisfaction.
“Avidyne will now be the sole point of contact for dealers and end customers needing to coordinate repairs, exchanges and warranties of their Entegra EXP5000 primary flight displays (PFD) and EX5000 multifunction displays (MFD),” said Bryan Kahl, Avidyne’s Director of Customer Experience. “We’ve made several additional improvements based on customer feedback, and we have implemented a process for following up with each customer to ensure we met or exceeded expectations and to encourage feedback on their customer experience.”
“Avidyne prides itself on providing industry-leading customer service and support for not only our newer products, but also for all of our legacy products as well, and we intend to continue to do so long into the future,” said Avidyne President and CEO, Dan Schwinn. “We appreciate the constructive feedback we have received, and we believe these changes in how we work with our service providers will dramatically improve both the dealer and customer experience, as well as to demonstrate our ongoing commitment to providing world-class customer service.”
Avidyne will fully implement the process improvements by August 1, 2019, that include the following:
Avidyne offers extended warranties of up to 3 years that would be as much as 70% below the cost of a single repair event.
All repairs and support for Avidyne's legacy 5-RR Flight Situation Display (FSDs), FlightMax® 440, 450, 640, 650, 740, 750, 800, 850, 950 and EX500/EX600-series MFDs will continue to be provided directly by Duncan Aviation of Lincoln, NE.